A booking is not confirmed or secured until a deposit/payment has been received by Letz Get Lit 2444.

A 50% booking deposit/retainer is required to secure the client’s requested event date and confirm acceptance of the quoted services and Terms & Conditions. Once paid, the booking deposit is non-refundable and non-transferable.

The booking deposit covers, but is not limited to:

• reservation and securing of the event date,

• consultation, administration and planning time,

• event coordination and supplier communication,

• allocation of hire stock and resources,

• commencement of sourcing, ordering, preparation or customisation for the event,

• and loss of opportunity for other bookings on the secured date.

Any additional payments, instalments or monies paid toward the booking may also be non-refundable where:

• goods or stock have been ordered,

• custom or personalised items have been created,

• supplier commitments have been entered into,

• labour, preparation, styling or coordination work has commenced,

• or where cancellation results in financial or operational loss to the business.

Final balances must be paid by the due date listed on the invoice unless otherwise agreed in writing.

Failure to make payment may result in suspension or cancellation of the booking.

In the event of cancellation by the client, Letz Get Lit 2444 reserves the right to retain part or all monies paid depending on:

• the timing of cancellation,

• costs already incurred,

• supplier commitments,

• labour and preparation completed,

• stock purchased,

• and losses suffered by the business.

Under Australian Consumer Law, refunds are not required for change of mind cancellations.

If a client chooses to cancel their booking for any reason, all monies paid are non-refundable where costs, preparation, supplier bookings, ordering, administration or scheduling has already occurred.

If cancellation occurs close to the event date, Letz Get Lit 2444 reserves the right to retain any additional payments already made to cover loss of business, supplier commitments and event preparation costs.

No refunds will be provided for:

• change of mind,

• change in event circumstances,

• reduction in guest numbers,

• venue changes,

• postponements,

• weather conditions outside of our control,

• or cancellation by the client.

Requests to transfer a booking to another date are subject to availability.

Date transfers are not guaranteed and may incur additional fees.

Any payments already made may be forfeited where stock has been purchased, custom items created, or supplier commitments secured.

Once a quote has been approved and an invoice has been generated, package pricing and bundled discounts are considered accepted and locked in. Removal of individual items after acceptance may result in repricing of the remaining items at standard individual hire rates rather than bundled/package pricing. Letz Get Lit 2444 reserves the right to amend pricing where substantial changes are made to an approved booking, quote or package selection. Letz Get Lit 2444 also reserves the right to decline requested changes where costs have already been incurred, stock has been purchased, supplier commitments have been made, or where significant time, administration, preparation or labour has already been allocated toward the booking.

Any custom-made items, personalised products, specialty stock or items specifically sourced for a client remain non-refundable once ordered or commenced.

Unless otherwise agreed in writing, custom-created styling items and centrepieces remain the property of Letz Get Lit 2444 as hire stock, unless agreed otherwise at beginning of consult (Eg if client provides materials etc)

Clients are responsible for all hire items from the time of delivery/setup until collection.

The client agrees to pay for any loss, theft, staining, damage, breakage or excessive cleaning required to returned items.

Items must not be exposed to unsafe weather conditions including heavy rain, strong wind or storms unless approved by Letz Get Lit 2444.

Clients must ensure suitable access is available for setup and pack down at the agreed times.

Additional fees may apply where:

• setup times are delayed,

• access is restricted,

• stairs or difficult access are involved,

• or pack down occurs outside agreed trading hours.

Letz Get Lit 2444 will not be liable for:

• weather-related interruptions,

• venue restrictions,

• third-party supplier failures,

• power outages,

• acts outside of reasonable control,

• or indirect/consequential losses.

Our total liability is limited to the amount paid by the client for the affected services.

Letz Get Lit 2444 may photograph and use images/videos of setups and events for social media, website and marketing purposes unless the client requests otherwise in writing prior to the event.

By making payment toward any invoice issued by Letz Get Lit 2444, the client acknowledges they have read, understood and accepted these Terms & Conditions.

How do I secure my booking?

Your booking is only secured once a deposit/payment has been received. Tentative bookings are not held without payment.

Are deposits refundable?

No. Deposits are non-refundable and non-transferable as they secure your event date, cover administration/planning time and allow us to begin sourcing and preparing stock for your event.

Do you offer payment plans?

Yes! We understand events can be expensive, so we are happy to offer flexible payment arrangements where possible prior to your final due date.

When is final payment due?

Final payments are due prior to your event date unless otherwise agreed in writing - USUALLY 4 WEEKS PRIOR.

Are your centrepieces and styling items hire items?

Unless otherwise agreed in writing, all styling items, centrepieces and décor supplied by Letz Get Lit remain hire items and property of Letz Get Lit 2444.

Can I customise my setup?

Absolutely! We specialise in customised events and love bringing your vision to life through personalised styling, colours, signage and décor selections.

Do you purchase items specifically for my event?

Yes — depending on your styling selections and quantities, we may source or purchase additional stock specifically for your booking once payment has been received.

Can I make changes after booking?

We will always try our best to accommodate changes; however, changes may be subject to availability, additional costs and timeframes

Do you deliver and setup?

Yes — we offer delivery, setup and pack down services across the Mid North Coast and surrounding areas.

Do I need to be present for setup?

Not necessarily, however venue access and setup instructions must be clearly organised prior to the event.

What happens if hire items are damaged?

Clients are responsible for any loss, damage, excessive staining or breakage while hire items are in their care.

What happens if it rains?

Outdoor setups are weather dependent. For safety reasons, some items including electrical products, lighting and balloons cannot be used in unsafe weather conditions.

We strongly recommend all outdoor events have a wet weather backup option.

What happens if I cancel my booking?

Deposits/payments are non-refundable for change of mind cancellations or client-initiated cancellations.

Can I move my booking to another date?

Date changes are subject to availability and are not guaranteed.

Do you cater for allergies and dietary requirements?

We do our best to accommodate dietary requirements; however, all products are prepared in kitchens that handle allergens including nuts, dairy, gluten and eggs. We cannot guarantee zero cross-contamination.

Do you offer vegan and gluten-free options?

Yes! We offer a range of vegan, gluten-free and dietary-friendly options.

How far in advance should I book?

As early as possible — popular dates book out quickly, especially during wedding and peak event seasons.

Do you travel outside Port Macquarie/Wauchope?

Yes! We service many areas across the Mid North Coast and beyond. Travel fees may apply depending on location.

Can I visit your showroom/shopfront?

Yes — our Wauchope shopfront is available for consultations, viewing hire items and discussing your event vision by appointment or during opening hours.

Further information regarding contracts and consumer rights in NSW can be found via the NSW Government website: Contracts and your consumer rights | NSW Government

Further information on change of mind refunds can be found here: Repair, replace, refund, cancel | ACCC